
FAQ
What payment methods do you accept?
We currently acceptPayPalandShopify Paymentsas our primary payment methods. These secure platforms allow you to pay using your PayPal balance, linked bank account, debit card, or credit card. Through Shopify Payments, we also support major card networks and digital wallets, includingVisa, Mastercard, American Express, Discover, JCB, Apple Pay, and Google Pay, ensuring a fast, safe, and convenient checkout experience.
How long will it take to receive my order?
Production lead time: 22–30 business days.Depending on your location, the estimated delivery time is generally 22-30 business days after your order is shipped. Additional time may be required during holiday promotions, peak seasons, or adverse weather conditions.
What is your return policy?
We accept returns within 30 days of the customer receiving the product.
Returns are limited to quality-related issues only.
Products purchased on our platform (excluding bulbs) are covered by a 2-year warranty.
How can I contact your customer service?
For any inquiries, you can reach our customer support team via email ar info@customizelamps.com or through our website's contact form. We aim to respond to all inquiries within two business days.